Shipping policy
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Last updated |
4 October 2026 |
Thank you for shopping with Beauty To Go. This Shipping Policy explains how we process and deliver orders placed through our online store.
Shipping rate and carrier
Eligible orders delivered to addresses in Canada are charged a flat shipping fee of $9.99 CAD. Orders are shipped with Canada Post. Applicable taxes are calculated at checkout.
If checkout does not offer shipping to a destination, we cannot accept an order for that destination through the online store.
Order processing
We process orders as promptly as possible. When an order has shipped, we will send a shipping confirmation to the email address provided at checkout. Tracking information will be included when it is available for the selected Canada Post service.
Orders may require additional review before shipment for payment, address or fraud-prevention reasons. We may contact you if information is missing or needs confirmation.
Delivery estimates
Any delivery date or transit time shown at checkout, in an order confirmation or in tracking is an estimate rather than a guarantee. Delivery timing begins after the parcel is accepted by Canada Post and may be affected by location, weather, service interruptions, holidays or other circumstances outside our reasonable control.
Shipping addresses
Customers are responsible for providing a complete and accurate shipping address. Review the address carefully before submitting an order. If you notice an error, email support@beautytogo.ca immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once an order enters processing or has shipped.
If a parcel is returned because the address was incomplete, incorrect or unclaimed, we will contact you about available next steps. Additional shipping charges may apply before the order is sent again.
Delivered, delayed, lost or damaged parcels
If tracking shows “delivered” but you cannot find the parcel, check the delivery area, community mailbox, household members and any Canada Post delivery notice. If it is still missing, contact Canada Post and then contact Beauty To Go so we can review the order details with you.
If a parcel appears delayed, lost or damaged in transit, email support@beautytogo.ca with the order number and relevant photos when available. We will assist with the carrier process and determine the appropriate resolution based on the circumstances and applicable law.
Order changes and cancellations
Email support@beautytogo.ca as soon as possible if you need to change or cancel an order. We will make a reasonable effort to help, but we cannot guarantee a change or cancellation after processing has begun. Once an order has shipped, the Returns and Refunds Policy applies.
Contact
For shipping questions, email Beauty To Go at support@beautytogo.ca. Include your order number so we can locate the order quickly.