Refund policy
We want you to feel confident shopping our Canadian beauty shelf. If an eligible item is not right for you, you may request a return within 14 days after the order is delivered.
Return eligibility
To be eligible for return, an item must be unused, unopened, in its original packaging and in resalable condition. Proof of purchase is required. We may refuse a return that does not meet these conditions, subject to rights that cannot be excluded under applicable law.
Return request window: Email support@beautytogo.ca within 14 days after delivery.
Product condition: Unused, unopened and in original packaging.
Proof of purchase: Order number or other purchase confirmation required.
Approval first: Email us before mailing a return so we can provide instructions.
Items that cannot be returned
For health and hygiene reasons, opened, used or unsealed beauty, skincare, haircare, foot-care and personal-care products cannot be returned unless they arrived damaged, defective or incorrect, or unless applicable law requires otherwise.
Gift cards.
Items marked “final sale” before purchase.
Opened, used or unsealed hygiene-sensitive products, except as described above.
Items not purchased from Beauty To Go.
How to request a return
Email Beauty To Go at support@beautytogo.ca within 14 days after delivery.
Provide the order number, the item you want to return and the reason for the request.
Wait for return instructions before sending the item. Unapproved returns may not be accepted.
After approval, pack the item securely and mail it as instructed to Beauty To Go, 1201-325 Maitland Street, Victoria, BC V9A 7E9.
Do not send returns to a manufacturer or brand partner unless Beauty To Go specifically instructs you to do so.
Return shipping
For an approved change-of-mind return, the customer is responsible for all return shipping costs and for choosing a trackable service. Beauty To Go is not responsible for a return parcel until it is received.
If the item arrived damaged, defective or incorrect, Beauty To Go will provide an appropriate resolution and cover reasonable return shipping when a return is required.
Refunds
We will inspect an approved return after it arrives. If the return is accepted, the refund will be issued to the original payment method. Original shipping charges are not refundable for change-of-mind returns. They may be refunded when the return results from our error or as required by law.
Banks and payment providers may take additional time to post an approved refund. If a refund confirmation has been issued but the funds do not appear, contact the payment provider first and then email support@beautytogo.ca if further help is needed.
Damaged, defective or incorrect items
Inspect your order after delivery. If an item is damaged, defective or incorrect, email support@beautytogo.ca promptly with the order number, a description of the issue and clear photos when possible. Keep the item and packaging until we provide instructions.
Exchanges
Exchange availability depends on inventory. Email support@beautytogo.ca before returning an item. We may recommend returning an eligible item for a refund and placing a new order for the preferred item.
Non-waivable rights
Nothing in this policy limits any warranty, remedy or consumer right that cannot be excluded or limited under applicable law.