Privacy policy

Beauty To Go respects your privacy. This policy explains what personal information we collect, why we use it, when we share it and the choices available to you when you visit our website, create an account, place an order, contact us or interact with our marketing.

Information we collect

Identity and contact information: such as your name, email address, telephone number, billing address and shipping address.

Order and account information: such as products purchased, order history, account preferences, returns and customer-service communications.

Payment information: which is handled by Shopify and payment service providers. Beauty To Go may receive limited payment details and transaction status rather than full card information.

Device and usage information: such as Internet Protocol address, browser type, device information, pages viewed, interactions, referring pages and cookie identifiers.

Marketing information: such as subscription status, campaign engagement and preferences.

Content you submit: such as reviews, survey responses or messages sent to customer support.

How we use personal information

Process payments, fulfill orders and provide shipping updates.

Create and manage customer accounts.

Respond to questions, returns and other support requests.

Prevent fraud, misuse and security incidents.

Operate, analyze and improve the website, products and customer experience.

Send marketing communications when we have the required consent or another lawful basis, and manage unsubscribe requests.

Meet legal, tax, accounting and regulatory obligations and enforce our terms.

How we collect information

We collect information directly from you, automatically through the website and cookies, and from service providers involved in operating the store. This may include Shopify, payment processors, shipping carriers, analytics providers, advertising platforms and fraud-prevention services.

When we disclose information

We disclose personal information only as reasonably needed to operate the business, complete transactions, comply with law or protect legitimate interests. Recipients may include:

Shopify and ecommerce infrastructure providers.

Payment processors and financial institutions.

Canada Post and other fulfillment or delivery partners used for an order.

Cloud hosting, customer-support, analytics, marketing and security providers.

Professional advisers, insurers, regulators, courts or law-enforcement bodies when disclosure is permitted or required.

A buyer, investor or successor in connection with a proposed or completed business transaction, subject to appropriate safeguards.

We do not sell personal information for money. Some advertising or analytics activities may be treated as “sharing” or another regulated disclosure in certain jurisdictions; where applicable, we will provide the choices required by law.

Shopify and processing outside Canada

Our store is hosted on Shopify. Personal information may be processed by Shopify and other service providers in Canada, the United States or other countries. Information processed outside your province or Canada may be subject to the laws of the place where it is processed and may be accessible to courts, law-enforcement or regulatory authorities there.

Cookies and similar technologies

The website and its service providers may use cookies, pixels and similar technologies to keep the store functioning, remember preferences, understand website use, measure performance, prevent fraud and support advertising. Browser settings and any cookie controls offered on the website can be used to manage certain technologies. Blocking some cookies may affect site functions.

Marketing choices

You can unsubscribe from promotional email using the link in the message. You may also email support@beautytogo.ca to update your marketing preferences. We may still send non-promotional communications about orders, accounts, security or customer-service requests.

Retention and safeguards

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, dispute resolution, fraud prevention and recordkeeping. Retention periods vary by the type of information and applicable requirements.

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No storage or transmission method is completely secure, so we cannot guarantee absolute security.

Your privacy choices and rights

Depending on where you live, you may have rights to request access to or correction of personal information, withdraw consent where consent is the basis for processing, or raise a concern about our privacy practices. Some requests may be limited by legal or operational requirements. We may need to verify identity before completing a request.

Children

The online store is intended for customers who can legally enter into a purchase or who use it with the involvement of a parent or legal guardian. We do not knowingly collect personal information from children contrary to applicable law.

Changes and contact

We may update this policy to reflect changes to the store, services or legal requirements. The current version will be posted on the website with the updated date.

For privacy questions, access or correction requests, consent withdrawal or complaints, email Beauty To Go at support@beautytogo.ca or write to Beauty To Go, 1201-325 Maitland Street, Victoria, BC V9A 7E9, Canada.